Context Matters – Kathy Jackson

Defensive firearm skills are not learned in a vacuum—or they shouldn’t be. The context where we intend to use the skills really dictates which skills we need, how well we need to learn them, and how we prioritize our time in learning them.

Ordinary people use firearms for self-defense in very different contexts than law enforcement and military people do. That’s because they have different missions, different rules of engagement, and different available resources.

Mission

The mission for ordinary citizens is radically different than the mission for the military, and somewhat different from the mission for law enforcement.

  • Military mission: kill people and break things.
  • LE mission: track down criminals and bring them to justice.
  • Citizen mission: stay safe and keep your family safe.

The difference in mission means that both law enforcement and military, to some extent, go through times when they fully expect to come in contact with people trying to kill them, and often, they actually set out to make that contact happen. But an ordinary person who wants to protect her own life will do the opposite: rather than seeking out dangerous people, she will avoid people, places, and circumstances that might put her life in danger. The ordinary citizen’s only contact with violent criminals will therefore be at a time and place of the criminal’s choosing, during circumstances most advantageous to the criminal and most dangerous for the good person.

The other day, I was talking with Rory Miller (author of several excellent books, including the recent Scaling Force: Dynamic Decision-Making Under Threat of Violence, which he co-wrote with Lawrence Kane). Rory pointed out that law enforcement officers usually get very, very good at talking to people and at dealing with situations where low- to mid-levels of force are appropriate responses. That’s what they do most often, and it’s what they know best. They also become well-practiced at managing planned dangers, such as traffic stops and warrant searches.  Ordinary people don’t often face even low levels of violence, and they aren’t experienced at interacting with criminals. On the other hand, when an ordinary citizen does interact with a criminal, it will often be in very extreme circumstances—circumstances where the skills involved, and the difficulty of performing those skills, may be far beyond what a law enforcement officer might ever expect to need at work.

The skills needed by ordinary people are not the same as the skills needed by a SWAT officer managing the planned danger of a drug bust. If a mere display of the weapon isn’t enough, 1 the encounter will very likely demand different skills, and higher levels of skill, than even the most experienced officer will ever exercise on the job. When ordinary people face violence, they face a violent criminal attack from the standpoint of the intended victim, during a time when they are almost certainly caught off guard. That’s a very different thing from dealing with a crime from the standpoint of someone assigned, after the fact, to find out what happened and who did it.

Rules of Engagement

The rules of engagement are different.

  • Military ROE: may easily include killing every human being in a given area.
  • LE ROE: use of necessary force to bring the offender to justice.
  • Citizen ROE: use of reasonable force to defend self and loved ones.

For more about the rules of engagement for ordinary people, see the booklet, “What Every Gun Owner Needs to Know,” written by Marty Hayes of the ACLDN. You can also find a somewhat briefer overview, written by me, right here: using deadly force in self-defense. That’s an entire field of study on its own—a critical one that has too often been neglected or glossed over.

Resources

The available resources to accomplish the mission are totally different. “Bring all your friends who have guns” applies very nicely to a military combat unit, and it works somewhat well for a law enforcement officer who can call for backup before serving a warrant. But it does not work too well for John and Jane Doe in their everyday lives.

  • Military resources: soldiers have instant communications between multiple units; armed buddies often within yelling distance; long guns and grenades and lots of other goodies; body armor that includes helmets and flak jackets; all firearms are carried openly and instantly accessible, including keeping long guns within arm’s reach at all times within danger zones. And, of course, there’s also that whole “Nuke ‘em from orbit” thing.
  • LE resources: even a solo patrol has instant radio communication with backup personnel who will drop everything and come running if the officer gets in trouble; most have long guns available, in addition to a handgun and a backup handgun, both with multiple magazines; bullet-resistant vest, pepper spray, Taser, baton, and training in unarmed defensive tactics; the full-size handgun is carried openly on belt with a Level 3 retention holster, but long guns are typically kept in the vehicle so officer must retreat to obtain weapons with longer reach (and sometimes must wait for the boss to arrive on scene with the rifle).
  • Citizen resources: may or may not be able to dial 911, and 911 operator may or may not understand urgency to get help immediately on its way; typically, handgun (often a compact or sub-compact) is carried in a concealment holster, and except in the home, no other weapons are immediately available; typically, citizen has either no reload available or just a single reload, and no body armor at all.

Techniques and Tactics

Obviously, the differences in mission, ROE, and available resources tend to dictate that different techniques and different tactics are appropriate for these different groups. For example, if we took a guy straight out of military combat in Afghanistan and put him to doing law enforcement work in an American city, that guy would find that a lot of what he learned overseas just did not translate well to domestic police work. It isn’t that it would necessarily get him in trouble; it’s that most of the skills he had used as a soldier operating in a war zone simply would not apply to the new task. Knowing how to launch a grenade at an enemy combatant isn’t going to help him when the task is to talk a confused drunk into complying with a roadside sobriety test; being well-practiced at transitions from a slung long gun to a handgun in a thigh holster doesn’t help him one bit when the rifle is either in his trunk or locked up back at the station under his supervisor’s control; knowing the proper military protocol for organizing an area engagement doesn’t mean anything when the mission is to find and arrest a single individual. It’s just a different mission, with different resources on hand and different rules for using those resources.

The physical skills required to manipulate a handgun under stress remain the same, no matter who you are and not matter what you’re wearing. Or do they? Change the full-size handgun typically carried by law enforcement and military people for a compact or sub-compact model more typically worn by concealed-carry folks, and you might find yourself making some changes in how you hold or manipulate the gun. Carry just a few rounds, as many ordinary people do, and you might have to make hard choices about your priorities in some situations—choices that wouldn’t be faced by law enforcement or military personnel. Carry a spare magazine in a pocket rather than in a pouch on your belt, and you’ll find that the physical act of reloading has become a very different thing—especially if you are crouched or seated when you need to reload.

Carry the gun in a tuckable holster or put the gun in a pocket, and the well-practiced drawstroke you see in law enforcement qualifications is going to look a bit different. Law enforcement trainers sometimes recommend a specific stance based on the presence of body armor, which is a factor that does not apply to most ordinary citizens. That specific stance might still be a good choice, but we can’t simply accept it without looking at other reasons for it that would apply to our own context. Military trainers often recommend a specific reloading technique because it’s critical that their people maintain control of their magazines at all times, never leaving a bit of equipment behind them on the ground. Does that apply to ordinary people in a civilian setting? Almost certainly not—and yet some teach the same technique without considering whether their non-military students have the same need.

All of this means that while we may learn a lot from military and law enforcement trainers, we also recognize that their needs are not always the same as our needs—and that our needs aren’t always the same as theirs. When someone recommends a technique, we should always look carefully at the context it came from and the need it was designed to meet. Then ask, “Does this technique work within my context and meet my needs?” If not, look elsewhere!

Notes:

  1. Which it is, the vast majority of the time!

 

 

How to Deal with a Found Gun – Kathy Jackson

One morning, I opened my computer to find an all-too-common type of news article. The story reported that a law enforcement officer had left her firearm in a public restroom, where it had been found by a 5-year-old child.

Cue the gnashing of teeth and wailing – but first, hear the rest. The child who found the gun was not harmed, nor did she put anyone else in danger. That’s because the little girl’s parents had taught her what to do in case she ever ran across a gun. “We make [our children] understand, bad things can happen when you play with it like a toy, because it’s not a toy,” the mother said.

The little girl stopped when she saw the gun. She did not touch it. She left the area immediately, and she told an adult what she had seen. Textbook success!

Here’s the kicker: the person to whom the gun belonged had already left the restaurant. And the little girl quite rightly trusted the other adults around her – gun owners or not – to know what to do about the gun she found in a public place.

Do you?

Before we dismiss this question as irrelevant (“That never happens!”), let’s explore the possible ways that a firearm may end up in the hands of a non gun owner. By looking at some of the causes and possible settings, it will be somewhat easier to explore ways to solve the problem with a minimum of fuss or danger to others.

In addition to the possibility of finding a gun in a public restroom – which happens far, far more often than it should – people have found guns in city parks, in used and rental cars, in newly-purchased homes, and in hotel rooms.

Embarrassingly, many of these forgotten guns come from law enforcement officers, but not all do. That’s not surprising, given that nearly 50% of American households legally own at least one firearm. There’s some reason to believe there may be many more gun-owning households than that, given the number of otherwise honest people who would happily lie to an anonymous pollster. And of course this statistic does not include illegal and hidden guns.

So a few rules to remember.

First, don’t panic. Guns do not “go off” by themselves. As long as no one is touching the gun, it is really nothing to worry about. It is just an object. It may be a scary object, but it is only an object. It cannot do anything dangerous on its own. You don’t have to hurry to find a solution, because the gun will simply sit there while you carefully consider what to do. It won’t suddenly jump up and run off to commit mayhem if you take too long. You have time to think.

Think about your options. If no one else can enter the area, you may want to simply leave the gun right where it is. Leaving the gun alone is probably the best choice you can make in nearly all circumstances.

However, simply leaving the gun alone is not a good choice if you must leave in order to report what you found and there is no way to lock the room behind you when you leave. It’s not a safe choice if there are people around who know even less about firearms than you do, and who can’t be trusted to leave the gun alone. And it is especially not safe if there are children around who may be fascinated by the sight of an unsecured firearm.

So if you are unable to call help from where you are, and also unable to safely leave the gun where it is when you leave to get more-knowledgeable help, you may need to take the gun with you or move it to a more secure location. Carefully think through your choices before you act.

If the gun doesn’t need to be moved, don’t touch it. A gun found in a hotel room can simply be left in the hotel room, safely behind a locked door, as you march to the front desk to report your find. In a private home, you might lock the room where you found the gun while you decide what to do.

Public restrooms are more problematic, since you may not be able to lock others out of the room when you leave. Of course, there’s always the cell phone option: stay right where you are and leave the gun untouched as you pick up the cell phone to report what you found. If you have no cell service but do have a friend with you, you can ask your friend to alert others while you stay with the gun to be sure nobody touches it or picks it up.

If you absolutely must move the gun, follow these rules.

  • Assume the gun is loaded and ready to fire. Never assume that a found gun isn’t loaded. It probably is. Treat it respectfully and with appropriate caution.
  • Move slowly. You’re not in a hurry. You have time to think and to move carefully. The gun won’t do anything on its own and there’s no big rush. Take all the time you need. Pay attention to what you are doing with your hands at all times.
  • Never touch the trigger. The trigger makes the gun fire. You don’t want the gun to fire. So keep your fingers – all of them! – away from the trigger. Avoid touching the trigger guard area, too. The trigger guard (the loop of metal that goes underneath the trigger) is there to help you avoid touching the trigger, like a wire fence to keep you from falling into the lion’s cage. It’s best if you avoid leaning against that fence! So when you pick the gun up, put your index finger above the trigger guard, far away from the trigger and instead touching the upper part of the gun (the frame) if you can.
  • Pick it up by the handle. It might be tempting to pick it up with just two reluctant fingers to hold at arm’s length, as if it were a stinky, soiled diaper that you did not want to touch. But that’s not a safe way to move a gun. If you absolutely must pick it up, pick it up by the handle so you can control it securely. Then keep it pointed away from yourself at all times.
  • Point the gun at the ground, not at the sky and not just straight ahead. In most cases, the ground will be your safest bet, at least as long as your toes aren’t in the way. Avoid doing the “Charlie’s Angels” pose with it pointing at the sky. Don’t let it dangle loosely from your hand where it might inadvertently point at your knees or feet. Instead, deliberately keep it pointed about the ground about two feet in front of you. That way, if you do accidentally touch the trigger, the bullet will not hit your feet, and it will not bounce back up at you.
  • Put it down gently. Avoid dropping it or throwing it down. Just set it down carefully with the barrel pointed away from you.
  • Never handle the gun more than you need to in order to put it in a safe location. Avoid dithering with the gun in your hand. Simply move it from the unsafe place to the safer one, then put it down and leave it alone.
  • One more rule, and this one’s very important: If someone else is already handling the gun in ways you consider unsafe, leave the area. Do not argue with the person or try to tell them what to do. Do not stick around to see whether they improve. Do not walk past them to retrieve your belongings. Just get your precious and irreplaceable body out of the area as quietly and as quickly as you are able.
  • Although it’s unlikely you’ll ever come across a gun that doesn’t belong to you, it’s not impossible. With just a little forethought and some basic knowledge of firearms safety, you can stay safe and help keep others safe. Think about it now so you’ll know what to do then.
  • References:

News article: http://meredith.worldnow.com/story/30253058/parents-speak-out-after-young-girl-finds-sbi-agents-firearm-in-public-restroom

NRA “Eddie Eagle” Safety Materials: http://eddieeagle.nra.org/program-resources/program-materials

 

Boundary-Setting and Safety Rules – Kathy Jackson

As instructors, we are in a position of authority over our students. For a variety of reasons, this isn’t always a comfortable place to be, but it’s an unavoidable reality of keeping students safe in groups as they learn to work with deadly or potentially deadly skills.

That authority is voluntary, limited, and temporary.
It is voluntary because our students choose to enroll in our classes. The students who end up in our classes get there because they have made a choice to do that. They have lots of other things they could have done this evening or this weekend, but they chose to rearrange their time to spend it with us. They have lots of other things they could do with their money, but they chose to buy a class from us. We have to treat them with the same respect a shopkeeper would give a customer, because that’s what they are—customers.

Our authority is limited. We can tell them what to do for the duration of the class, in the space or on the range we control. But we don’t have even a tiny bit of authority to tell them what to do outside of class. Unless we do a good job selling our safety procedures and defensive techniques, our students won’t take our ideas home with them no matter how much they paid us to share them. We have to be good salespeople to help our students get the most out of our classes.
Our authority lasts exactly as long as the class lasts. It is temporary. As soon as the class is over, the tables turn. When our students are done with class, they will go home and hop on the internet to tell other potential students about us. At that point, they will have all the power they need to make or break us as instructors. If we provided solid information in a safe and enjoyable format, we’ll be in good shape. If we didn’t, we won’t.

Responsibility and Authority
You may wonder why I began an article about boundary setting and safety rules by talking about our authority as instructors. There is an important reason for that: when we step up to teach students how to use potentially deadly skills, their safety while they learn becomes our responsibility. When we teach students how to use firearms, the shooting range is our range for the entire duration of the class. When we teach in a dojo, the safety of everyone on the mat is our responsibility. That is what being an instructor of defensive arts really means. It means it is our obligation to make sure things go right during class, and it is our responsibility when things go wrong. As leaders and teachers, we absolutely have a responsibility to keep our people safe.

Responsibility and authority go hand in hand. They cannot be separated. We have a serious responsibility to each one of our students, and the only way we can meet that responsibility is to properly use the authority that comes with it.
Exercising authority is not easy for many of us. It does not always come naturally, and it’s even more difficult when our students are also our friends and our peers. These are adults we’re talking about, not overgrown children, and we must always treat them with respect.

Nevertheless, when someone signs up to learn how to defend themselves, they absolutely expect their instructors to provide a safe environment. They want and need us to keep them safe from the actions of other students while they learn. When we use our authority to keep our students safe, we are doing exactly what they have paid us to do for them.

For me, one big key is that many students do not already know how to stay safe inside our specialized learning environments. They may not know how they’re supposed to act on the mat. They may not know edged weapon etiquette. After a lifetime of watching flashy but utterly unsafe gunhandling on the television screen, they almost certainly do not yet have good habits built into their behavior around guns. This means that – big surprise here! – teaching students how to stay safe will be a big part of our jobs. We are not simply enforcers. We’re instructors.
Even those who do already know the rules really appreciate it when we take time to make sure everyone is on board with the same protocols. It creates a much more comfortable learning environment for everyone.

Firearms Safety
Setting boundaries at the outset of a firearms class involves little more than stating the safety rules clearly enough that every student understands them. And yet it’s surprising how easy it is to muff this simple step. We shortchange students by rushing through the safety brief, or by reciting rules without paying much attention to meaning. When we just go through the motions rather than treating it as the serious core of the issue that it is, we prime students to disregard the safety boundaries we’re trying to set.

Here are the universal safety rules understood and used by most defensive handgunners:

  • All guns are always loaded. Even if they are not, treat them as if they are.
  • Never point the gun at anything you are not willing to destroy.
  • Keep your finger off the trigger until the sights are on target and you have made the decision to shoot.
  • Be sure of your target and what’s beyond.

Although many people happily argue for minor variations of these rules, or criticize some specific part of the wording, these core concepts remain the most widely-accepted safety protocols in the firearms community. Deceptively simple at first glance, they contain a hidden world of application that students should understand and take home with them as words to live by. Good instructors help students understand how to apply these rules in a variety of settings.

Beyond these universal rules that apply everywhere and all the time, every range has some rules unique to that facility. Some of these are simple management tools, such as a rule about who can pick up brass and when they can do it. Some provide an added layer of safety in group settings, such as a raised flag that signals when shooters are downrange adjusting targets. Others allow individual shooters to more easily follow the universal rules within that environment; for example, setting aside one particular well-contained area for live gunhandling.

We have class-specific rules for similar reasons:

  • Easier crowd management,
  • Reducing group-specific dangers, and
  • Helping each student more easily follow the universal safety rules inside the class setting.

We need specific rules for class because when we spend time working with firearms in a group of people, we encounter some dangers that we wouldn’t run into if we were alone on the range doing our own thing.

For example, having a lot of people firing at once tends to increase the risk of hot brass landing where it shouldn’t. There are also physical reactions to stressors in class: hot or cold weather, fatigue, dehydration. And, of course, some dangers are increased simply because people work harder at looking cool when other people are around. Class specific rules address these challenges that we encounter within the context of the class setting.

Setting Boundaries – the Safety Brief
As a retired Marine officer once told me, “The usual problem in a safety briefing is, if you don’t explain your reasons, your recruits think you’re stupid – or worse, they think you think they are stupid.” Unlike many other types of boundary-setting, explaining the reasons for the boundaries of our safety protocol tends to reduce student resistance to following them.

Safety briefs work best when all students are present. While we might be casual about students missing other parts of the program, our responsibility to the students means we need to assure that every person knows the rules. For easier time management, we might begin class with less-critical introductory material and go over safety rules after that. This assures that latecomers do not miss the briefing or delay the class while we wait for them to arrive. If we have students who need to step away from the group for any reason, we can ask them not to do so during the safety briefing.

By doing this, we make sure that everyone in class has heard the rules themselves and that each person knows that every other person has heard the rules. This helps set student expectations, and helps reduce nervous fears among newcomers. It also puts us as instructors in a stronger legal position if anything goes wrong during class. There’s little sense in setting a boundary that the intended recipients don’t catch.

Enforcement
But what should we do when students violate the safety protocols? How can we help students respect the boundaries we’ve set?

As one of my mentors, Marty Hayes, was going through law school, he and I would often talk about the things he was learning and how his new knowledge influenced his decisions at his firearms school. Those discussions had a deep impact on the choices I’ve made as I’ve been teaching under my own banner. Probably the biggest effect has been a sharp reduction in how willing I am to let an unsafe student continue on the line after a repeated verbal warning. As a result, I’ve developed a simple set of procedures that help me be sure I’m not shortchanging the other students – the ones who paid for and expect to learn in a safe environment.

To more easily show how this works, let’s look at a common, and usually inadvertent, rule violation: the student has allowed their gun to point at anything other than the target and its safe backstop. This happens more often than untrained people would expect, and it’s a non-trivial concern. Although it doesn’t always mean another person ends up directly in front of the muzzle, it certainly can mean that. In any case, it’s a behavior that we must correct immediately if our class safety rules have any meaning.

We start enforcement early, before any other person could be in the line of fire. This means we notice what the students are noticing, and draw their attention back to where they are pointing the gun whenever they lose track. Crucially, students must develop the habit of constant muzzle awareness. Helping them develop that habit will often preclude the need to correct them later, and certainly helps maintain student safety throughout the day.

Important Note! The sequence below begins with the assumption that the student has simply allowed the muzzle to drift, but has not pointed the gun directly at anyone else. If they did directly point the gun at another student or an instructor, even if they did not mean to do so, we go straight to step three.

Inadvertent offense / Step One
Verbal intervention: “Muzzle!”
Physical intervention: Grab and control muzzle direction if student is within reach.
Instruction: “Please keep the gun pointed at the berm. [Explain how to do whatever task they were doing while keeping the muzzle pointed at the berm.] Do you understand?”
Observation: For at least the next few drills, stand in a place where it’s easier to physically intervene if needed.

Repeated offense / Step Two
Verbal and physical intervention.
Gather information: “Do you understand what just happened?” (LISTEN to the answer.)
Verbal warning: “[Name], I like you and don’t want you to get hurt or to hurt anyone else. So if this happens again, you will have to sit down during the next drill. Do you understand?”
Inadvertent offense with immediate danger OR Repeated offense after warning /

Step Three
Verbal and physical intervention.
Unload gun and verify that it is unloaded.
Gather information: “Do you understand what just happened?” (LISTEN to the answer!)
Issue first consequence: “Okay. [Name], because I like you and don’t want you to get hurt or to hurt anyone else, I need you to sit down and think about what you just did for a few minutes. Take a break, get a drink of water, get yourself back together. You can rejoin the class in [15 minutes, 30 minutes, after the next drill].”
If appropriate, add: “I know you’re upset.” Acknowledge the sting without erasing it.
Repeated or willful offense with immediate danger / Step Four
Verbal and physical intervention.
Unload gun and verify that it is unloaded.
Gather information: “Do you understand what just happened?” (LISTEN to the answer!)
Issue final consequence: “Okay. Because I like you and don’t want you to get hurt or to hurt anyone else, you’re off the line for the day.”
If appropriate, add: “… but you’re welcome to stay and watch the rest of the class.” If they are not welcome to stay and watch the remainder of the class, call a class break so that you can supervise them as they pack up their things. Never allow them to pack and leave without supervision.

Discussion Points
None of this is pleasant, but it can be done in a pleasant way. It’s best to stay calm and professional throughout, even if the sequence ultimately ends with dismissing the student from the class.

Always unload the student’s gun and be sure it is unloaded before you start issuing consequences. This definitely reduces the pucker factor in cases where the student does not take the consequence in stride.

Working as a line coach, I once had to throw a really nice, really sweet old lady off the line. It’s easier when they’re jerks. She wasn’t. She was a good person doing the best she could. But I’d been standing with my hand two inches from her gun hand for nearly an hour, and during that time I’d had to redirect the muzzle every single time she came off target because she just wasn’t aware of what she was doing with it. Talking did not fix it, nor did my repeated physical intervention. She just wasn’t able to absorb the lesson in the time we had available.

That’s the key, by the way. If you get as far as step one with anyone, then for at least the next little while, you should stand next to them with your hands poised to immediately intervene. Physically step in as soon as it’s needed and stay there as long as needed. When you see a trainwreck coming from someone who inadvertently violates a safety protocol, simply don’t let them get to the next step, and especially not to step three. Failure to stay on top of early indications is likely to result in someone getting a gun pointed at them … or worse.

Because I had taken such complete control of this woman’s actions while she was handling the gun, at no point did the muzzle actually cross another student, but the students on both sides of her were very uncomfortable with what was happening. She was also taking 100% of my attention, which is inherently unsafe even when other coaches also have eyes on the line. Having her put her gun down felt like giving up, but we’d reached the end of what we could do within the limits of the class and the resources we had available. And that was it. She had to simply watch the rest of the drills without shooting.

Although setting and enforcing boundaries isn’t always fun, it’s an important part of the job we do as self-defense instructors. When we set the boundaries clearly and enforce them early, we can help our students stay safe while we teach them how to protect themselves from danger.

What does learning look like?, Part III – Kathy Jackson

Learning sometimes looks like failure for a different reason. That’s because sometimes, a student perched on the brink of an “aha!” moment might not be making any measurable progress at all.

We sometimes – often – see this type of learning the first time we put a student on a moving target. They try and try and try to hit the mover, and get annoyed that they can’t quite seem to get the hang of it. We reinforce the fundamentals and remind them of the basic strategy. We coach them to see the front sight and press the trigger smoothly, simply moving the muzzle along with the target so that it’s exactly like shooting a target that doesn’t move. They try again and they struggle some more. Then all at once the light bulb goes on, the student says, “OH!!” as they hit the target cleanly, and apart from minor bobbles they rarely have trouble with moving targets again. After a long stall on the edge of success, they finally unlocked the code and they feel wonderful.

The middle of this process looks a lot like failure – like repeated attempts that don’t work, don’t get any better, and don’t achieve the desired result. What makes it learning instead of true failure, is that each of these failures is greeted with the kind of grit that gets up and tries again, again, again. And keeps doing that, over and over, until the result changes. That’s true grit.
It’s also the definition of insanity.

It’s insanity, that is, unless each try includes either a slightly different strategy toward achieving success, or a slightly better effort at using an already known strategy. (There’s a coaching hint in that sentence, somewhere.)
“Success is stumbling from failure to failure with no loss of enthusiasm.” – Winston S. Churchill

Not long ago, I saw a charming online video of a young boy who made a “Rube Goldberg machine” – a multipart contraption that creates a complicated chain reaction to do a simple task. This particular creation would be started by knocking down one domino that would set off a series of dominoes, which would then knock a small bowling pin into a bowl causing a shockwave that would move a small gyroscope down a pair of dowels and then bump into a steel marble that would run through a spiral tube and then down a ramp where it would bump into a switch to activate a toaster that would cause the toast to pop up and a lever to rise that would … but you get the idea.

As the child explained on the video, because Rube Goldberg designs are complex, it’s common for them to fail many times in trials before the builder finally gets it right. The kid estimated that he would probably need to run the machine ten to twenty times before he succeeded. Then he began running his trials. As each attempt failed, he figured out what had caused the failure, corrected it, and tried again. By the end of the video, when his machine finally worked, he was dancing around and giggling with ecstatic glee: “It worked on the fourth try! Look, I thought it was going to be umpteen failures, but it was only three failures! That’s surprising! It worked!”

Having an expectation that failure – even repeated failure – would be a normal part of the process made it possible for the boy to keep working despite the effort it took to get it right. It gave him the energy to try different strategies and avoid discouragement. It set him up to celebrate his achievement when it came, rather than beating himself up for having to work hard to get there. Learning should feel good.

There’s something else. Every failure brought the Rube Goldberg kid incrementally closer to his goal. He failed in a different spot every time, fixing a different step in the process each time the machine went off the rails. Because he was committed to learning from each failure, he did not fail in the same place twice. He analyzed each failure and figured out how to avoid it in future. (And there’s another coaching hint.)

Although from the perspective of an accomplished shooter, a task such as drawing to fire a single round might seem incredibly simple, it’s actually quite complex – even more complex than getting a Rube Goldberg machine to work. For this reason, as we work with students it’s important to remember that sometimes, from a student’s perspective, learning looks a lot like failure. We must frame this reality in a way that keeps them motivated and helps them to move forward.

Here’s one more possible thing we might see when we look to see whether students are learning in class. It’s the flip side of learning looking like failure.
“You have learnt something. That always feels at first as if you had lost something.” – George Bernard Shaw

Sometimes, failure to learn looks like learning. Don’t let this one fool you. Some students are highly committed to looking good in class, and that means they are not risking anything, not learning, not growing. These are often the folks who were told as children that smart kids never get anything less than straight A’s in school, so they’re reluctant to tackle anything that might make them look bad as an adult. Their shooting often looks pretty good when you first meet them, but it will rarely get any better, because they’re afraid to push their own limits. Some students have ego riding on their existing level of accuracy, and thus won’t push themselves to get faster or to shoot at smaller targets or greater distances. Other students have ego riding on their existing speed, and thus won’t sacrifice even an ounce of speed in order to learn how to shoot more accurately. In either case, these students aren’t willing to learn and in fact they are not learning.

You may notice this when you tell your students to speed up and shoot faster. You don’t want them to miss paper, you might tell them, but it’s perfectly okay if their groups open up a little, perhaps from a fist-sized group to a hand-sized one – because that’s how they’ll learn what the right speed is for them right now, and that’s also how they’ll learn to shoot more quickly. They have to push their existing limits in order to learn where their limits really are and then overcome them. They have to risk the miss in order to learn the speed.

But some students won’t do it. Simply will not.
There are two ways to deal with this type of reaction from a student. No, three. The third and least-desirable option is to simply ignore it and let it slide, as if you’d never noticed what that student was up to on your line. Since this student will often be trying to avoid your attention anyway, it’s easy enough to give her a day of supervised practice without pushing her to learn much more than she came with. This sometimes might be necessary, but shouldn’t be done lightly, and never just for your own convenience.

“It is funny to see people complain so much about a miss… There is no pressure on you, there is no fear of death or injury. We are in a friendly environment trying to improve. Some people are more interested in stroking their ego than truly improving and that’s a problem.” – Jeff Gonzales

Because these slow but accurate students usually shoot small, beautiful groups, you might be tempted to think they don’t really need your attention anyway – but they do. Meanwhile, don’t let a small group size fool you into thinking this resistant student is learning well. She’s not. She’s simply practicing the things she’s already good at in a way that doesn’t risk her ego in front of others.
When you decide to reach this student and help her move to a place where she’s willing to risk looking bad in the eyes of the other students (or her own) in order to learn, you have two choices:

Say something. Challenge her to do better, privately or semi-privately, as you walk down the line reading targets. Withhold any positive comment about her group size or shot placement, and instead focus on her shooting speed: “You’re not pushing yourself enough. You’re shooting too slowly. I’d like to see you go at least 10% faster than you went before, and I think you can do that. Speed it up!” Sometimes, this student needs an explanation of the ‘wobble zone,’ and what it means to simply accept her human limitations and press the trigger smoothly so that she can speed up. Or she may need some other quick technical tip that gives her the tools she needs to trust her shots. Give those tips to her. As much as possible, as you talk with her, avoid giving her an ego boost for practicing the things she’s already good at. Instead, find ways to force her ego to ride on learning the new skill. (Then be sure to praise her for doing so!)

If more than one student seems to be resistant in the same way, you can call out the group as a whole. I often do this with groups of women: “One of the things I know about groups of women is that we often don’t shoot as fast as we really can, because we’re afraid of making mistakes. Right now, that’s not okay. Right now, our goal is to get about 80% of our hits inside the area we talked about. If you’re missing more than that, you should slow down to get better hits because that’s what you need to learn right now. But if you’re already skilled enough with accuracy to hit more than that on this drill, I want you to push against your limits so you can find out where they are. You can hit faster than you’re going right now! If you’re getting perfect little groups right now, you’re going too slow and I am not impressed with that right now. Right now, it’s okay to let a few shots hit paper outside our perfect area, as long as you’re going as fast as you really can. I will be impressed when I see you speed up. Go faster!”

Do something. Change up the drill to challenge this student indirectly, so that her ego will rest on her speed instead of on her group size – or it will rest on her speed as well as her group size. For this, I’m a big fan of a series of shooting exercises I call the Speed Up / Concentration Drill, learned from Marty Hayes at the Firearms Academy of Seattle. In this set of drills, students start with six rounds in each of three magazines. They begin by firing six shots, slow fire, while concentrating on the front sight and a smooth trigger press with good follow through. On command, they reload with another six rounds and are told, “If you were going 20 miles an hour before, speed up to around 35 miles an hour to fire the next six shots. You’re still going to do everything you were doing before – concentrate on the front sight, press the trigger smoothly, follow through – but you’re going to do it a little faster.” For the last magazine of six rounds, students are told to shoot as fast as they can hit: “Not as fast as you can shoot, but as fast as you can hit. You’re still going to do everything you were doing before – front sight, smooth trigger, follow through – but do it fast!” By forcing the entire line of shooters to work faster, the slow student begins to push her own speed so she can keep up with others. Make it even more powerful by recognizing and praising the students who finish fastest, so that egos ride on going faster.

“Take the risk of failure. Very little learning takes place when you succeed. Give yourself the benefit of failing. You learn when you fail. Fail magnificently!”
– John Farnam

There are other options that do the same thing. For example, you can take accuracy partially out of the equation by moving students closer to their targets. Or announce that it’s time to work on alternate indexes and tape up the sights. Look for things that will give her a “reason” to miss, an excuse she can use to shelter her ego as she works on her speed. This also often has the side effect of destroying the “perfect” target that’s currently slowing her down. To get the same result, you can swap used targets around between students, so that your perfect, slow shooter no longer shoots at a perfect little piece of cardboard with all the perfect tiny little pieces of tape in the perfect tiny little center, but instead has a visual that indicates some rounds have already gone outside that perfect little center. The presence of tape outside the “perfect” area indirectly gives her permission to miss a little in order to work on her speed.

Of course, sometimes this same basic problem happens the other way around: the student who prides himself on his speed at the expense of accuracy. He missed, but he was the fastest shooter on the line. For this shooter, his ego is invested in shooting super-fast, and he’s unwilling to slow down to get better hits or learn high-accuracy techniques that will help him in the long run. Give him a reason to slow down. Perhaps give him an anatomy lesson about the fist-sized human heart or tell him about the cranial hit zone that’s actually smaller than his iPhone. Put him in an uncomfortable shooting position that forces him to slow down and concentrate. Look for ways to force his ego to ride on his accuracy. When you change up drills for this shooter, try challenging him to be the slowest shooter on the line so that he can demonstrate his perfect trigger control for you.

Both the too-slow shooter and the too-fast one have something in common: they aren’t learning right now. They need information and they need a coherent understanding of what their shooting goals should be. They need to know why you want them to change it up – what’s in it for them? Learning something new is a risk, and often involves a blow to the ego. Give them a good reason to take that risk and make that change.

No matter what it looks like…
Regardless of how learning appears – whether it happens fast or slow, whether it comes with ease or takes a little more work, whether it looks like instant success or annoying failure or something in between – understanding what’s happening with different types of learning helps us do a better job as coaches and teachers. It helps us encourage and inspire our students to keep working hard when they might be tempted to give up in frustration or complacently rest on their laurels. As you work with your own students, you will soon learn to identify the different ways learning appears, and flex your teaching style to suit your students’ needs.

What Does Learning Look Like? Part II – Kathy Jackson

Learning looks like a step backwards. Most people tend to think of learning as a process that looks something like this:

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In reality, for physical skills and especially for complex motor programs, it often looks a lot more like this:

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There’s a sharp dip when students first encounter a new concept or physical skill. For a short time, the new learning disrupts what they already know, so we’ll often see a decline in their existing level of understanding or ability before they have fully grasped the new material. There’s a double whammy on the physical skills side: Learning a new technique often messes up your existing technique, but you’re not yet practiced enough with the new one to make up for the lost ground.

With some exceptions, the more time we’ve spent learning and refining our existing technique, the deeper and wider that initial dip in performance will be. When we’ve spent a lot of time with one technique, it can take a lot of time and energy to effectively learn a different one.

This has several very important implications for us, both as instructors and as lifelong learners:

  1. We cannot – repeat cannot! – accurately judge the long-term value of techniques that are new to us after trying them just once or twice. It takes time and repetition to overcome that initial dip in performance. This is one important reason why, no matter what their own preferred stance might be, smart students shoot Weaver Stance all week at Gunsite, and use Stressfire Isosceles when taking a class from Massad Ayoob. It takes repeated practice of an unfamiliar technique before we can adequately judge its merits for ourselves.
  2. We cannot – repeat, cannot! – reliably judge new products after trying them just once. Again, it takes time and repetition to overcome the initial dip in performance when we change away from doing something we’ve practiced a lot. When you choose to write product reviews, even brief ones, for your students or a wider audience, be sure you’re giving the products a fair shake (and, just as important, a fair chance to fail) before you take pen in hand. This goes for new holster designs as much as it does for any other type of gear.
  3. When we read articles comparing the speed (or ease of use) of Technology A against Technology B, we should view those claims with a healthy dose of skepticism. Lasers vs night sights, should we move the magazine release levers from here to there, which way is the best way to carry your magazine? Whatever the question might be, very few reviewers take enough time and spend enough energy to become equally-skilled at both options before measuring one against the other. All too many already have an answer before they even ask the question, and that means we should always read such claims with caution – and certainly think twice before we repeat them to others.

Once we understand the initial dip in performance when people change an existing way of doing things, we realize why it’s so hard to sell a new, undeniably better technique to students who’ve already spent a lot of time developing a different one. This isn’t an unreasonable response on the part of our students. It’s normal and even good.

The shape of the learning slope means that your available class time will strongly dictate how much you can expect to change your students’ existing habits – and how hard you should try. Longer classes provide more leeway to introduce radically new techniques, while shorter classes must build on existing foundations. If you’ve only got them for a short program, it may be more worthwhile to simply teach them how to do better within their own paradigm, even when that paradigm may not be the one you prefer.

Before you try to switch anyone away from an existing technique that they believe is working for them:

  1. Be sure you will have enough time to be fair to both the student and yourself;
  2. Take a moment to explain the shape of the learning slope; and
  3. Make sure you understand the student’s goal for the class, and shape your suggested changes to meet your student’s goals rather than your own.

Never suggest a student change techniques simply because you yourself prefer a different technique. Instead, carefully weigh the anticipated benefits against the time and effort it will cost your student to change. Are you absolutely sure your suggested change will be worth that level of effort and that investment of time?

Don’t suggest big changes, such as switching Weaver shooters to Isosceles (or vice versa), unless you will have enough time for their performance to rebound after the switch. Similarly, in the absence of safety factors, don’t make big changes to students’ grips unless you have enough time for the change to settle in.

It’s an easier sell if you have a compelling, easily-demonstrated reason that the switch will make a long term difference in the shooter’s world.

In classes where using your preferred grip or stance (or whatever) will be foundational to later techniques within the same class, assure students that those later techniques will clearly show why you want them to switch to your preference now. Provide either a quick demonstration or at least a simple explanation of how things will later fit together, to give them a taste of what lies ahead. Then make sure you complete the sale before closing time. Make sure your work throughout the class will give them enough time with the new technique that they can see its value for themselves before the class is over.

“Be wary of instructors who refuse to tell you why what they are teaching is worth your time, money and energy to learn, master and anchor.  ‘Because I said so’ or ‘because this is how I teach this’ is not enough.” – Dave Spaulding

The shape of the learning slope has one more important implication for us as instructors. Because good teachers should be generalists – able to pick up many different types of guns and effectively demonstrate their use, able to efficiently demonstrate many different shooting and gunhandling techniques in addition to their own most-preferred method – it can be difficult for even the best instructor to display the absolute highest level of skill in competitive shooting events. That’s because the highest competitive performers work very hard to keep small grains of sand like these out of their finely-tuned shooting gears. Although the best competitors will usually remain open to trying new techniques to get a competitive edge, they also can’t risk messing up their existing habits by practicing different techniques than the ones they use in competition, or by constantly switching either gear or techniques.  During the off season, they may play with a wide variety of techniques and try out new gear, but during the shooting season, they often work hard to perfect only the techniques and gear they will use in that season’s events. There are important reasons for that, and the shape of the learning slope is one of those reasons.

This factor does not matter at all for instructors who compete in the mid ranges (as many do quite successfully), but if you’re looking at the possibility of a jump to the supersquad, you may want to keep it in mind.

Once we realize that learning sometimes looks like hard work, and might even look like a step backwards, it isn’t surprising that our students may not always see their progress the same way we do.

Learning sometimes looks like failure. From the student’s perspective, learning sometimes looks and feels like failure. Repeated failure. Repeated, potentially demoralizing failure.

Because we continually set small, fresh challenges in front of our students, some will have a constant sense that they “can’t quite” do any task we give them – even when they do succeed. These students tend to focus on the “just barely” nature of their success, and fail to see that they are succeeding. Because every task we set them is a little harder than the one before, together they add up to a long staircase of skills that leads the student to a higher level of ability and achievement, and we as teachers tend to focus on that progress. The student, however, might only see the effort and feel the continued sting of not quite getting it together.

This is another reason to celebrate each milestone along the road to improvement. Some students won’t ever notice the mile markers, or realize how far they’ve come, unless we tell them. Showing them exactly where they’ve made progress can help these students stay engaged and working hard when they might otherwise give up in despair. We also need to look ahead with them to the ultimate goal so they understand how much more work there remains to do, so they don’t quit prematurely from unrealistic optimism about their existing skills. They need to see both how far they still need to travel, and how far they’ve already come.

“Failure is a gift. Embrace it in training because those failures will provide you with priceless insight and preparation. I am prouder of the student who fails, but tries harder to succeed. It shows great character. Even in this artificial environment adversity is something to be overcome. Plus, it makes your successes sweeter.” – Jeff Gonzales

Does all of this sound discouraging? It shouldn’t. It can actually be very encouraging for the student to realize that the reason he is finding the work hard to do, is because the work is hard. Without that understanding, he may think there’s something wrong with him when he doesn’t find it easy. He might beat himself up for that instead of celebrating his progress. He might even give up and quit, not realizing that the apparent failure he’s experiencing in the moment is actually the fast track to success.

Learning sometimes looks like failure for a different reason. That’s because sometimes, a student perched on the brink of an “aha!” moment might not be making any measurable progress at all.

We sometimes – often – see this type of learning the first time we put a student on a moving target. They try and try and try to hit the mover, and get annoyed that they can’t quite seem to get the hang of it. We reinforce the fundamentals and remind them of the basic strategy. We coach them to see the front sight and press the trigger smoothly, simply moving the muzzle along with the target so that it’s exactly like shooting a target that doesn’t move. They try again and they struggle some more. Then all at once the light bulb goes on, the student says, “OH!!” as they hit the target cleanly, and apart from minor bobbles they rarely have trouble with moving targets again. After a long stall on the edge of success, they finally unlocked the code and they feel wonderful.

The middle of this process looks a lot like failure – like repeated attempts that don’t work, don’t get any better, and don’t achieve the desired result. What makes it learning instead of true failure, is that each of these failures is greeted with the kind of grit that gets up and tries again, again, again. And keeps doing that, over and over, until the result changes. That’s true grit.

It’s also the definition of insanity.

It’s insanity, that is, unless each try includes either a slightly different strategy toward achieving success, or a slightly better effort at using an already known strategy. (There’s a coaching hint in that sentence, somewhere.)

“Success is stumbling from failure to failure with no loss of enthusiasm.” – Winston S. Churchill

Not long ago, I saw a charming online video of a young boy who made a “Rube Goldberg machine” – a multipart contraption that creates a complicated chain reaction to do a simple task. This particular creation would be started by knocking down one domino that would set off a series of dominoes, which would then knock a small bowling pin into a bowl causing a shockwave that would move a small gyroscope down a pair of dowels and then bump into a steel marble that would run through a spiral tube and then down a ramp where it would bump into a switch to activate a toaster that would cause the toast to pop up and a lever to rise that would … but you get the idea.

As the child explained on the video, because Rube Goldberg designs are complex, it’s common for them to fail many times in trials before the builder finally gets it right. The kid estimated that he would probably need to run the machine ten to twenty times before he succeeded. Then he began running his trials. As each attempt failed, he figured out what had caused the failure, corrected it, and tried again. By the end of the video, when his machine finally worked, he was dancing around and giggling with ecstatic glee: “It worked on the fourth try! Look, I thought it was going to be umpteen failures, but it was only three failures! That’s surprising! It worked!”

Having an expectation that failure – even repeated failure – would be a normal part of the process made it possible for the boy to keep working despite the effort it took to get it right. It gave him the energy to try different strategies and avoid discouragement. It set him up to celebrate his achievement when it came, rather than beating himself up for having to work hard to get there. Learning should feel good.

There’s something else. Every failure brought the Rube Goldberg kid incrementally closer to his goal. He failed in a different spot every time, fixing a different step in the process each time the machine went off the rails. Because he was committed to learning from each failure, he did not fail in the same place twice. He analyzed each failure and figured out how to avoid it in future. (And there’s another coaching hint.)

Although from the perspective of an accomplished shooter, a task such as drawing to fire a single round might seem incredibly simple, it’s actually quite complex – even more complex than getting a Rube Goldberg machine to work. For this reason, as we work with students it’s important to remember that sometimes, from a student’s perspective, learning looks a lot like failure. We must frame this reality in a way that keeps them motivated and helps them to move forward.

Here’s one more possible thing we might see when we look to see whether students are learning in class. It’s the flip side of learning looking like failure.

“You have learnt something. That always feels at first as if you had lost something.” – George Bernard Shaw

Sometimes, failure to learn looks like learning. Don’t let this one fool you. Some students are highly committed to looking good in class, and that means they are not risking anything, not learning, not growing. These are often the folks who were told as children that smart kids never get anything less than straight A’s in school, so they’re reluctant to tackle anything that might make them look bad as an adult. Their shooting often looks pretty good when you first meet them, but it will rarely get any better, because they’re afraid to push their own limits. Some students have ego riding on their existing level of accuracy, and thus won’t push themselves to get faster or to shoot at smaller targets or greater distances. Other students have ego riding on their existing speed, and thus won’t sacrifice even an ounce of speed in order to learn how to shoot more accurately. In either case, these students aren’t willing to learn and in fact they are not learning.

You may notice this when you tell your students to speed up and shoot faster. You don’t want them to miss paper, you might tell them, but it’s perfectly okay if their groups open up a little, perhaps from a fist-sized group to a hand-sized one – because that’s how they’ll learn what the right speed is for them right now, and that’s also how they’ll learn to shoot more quickly. They have to push their existing limits in order to learn where their limits really are and then overcome them. They have to risk the miss in order to learn the speed.

But some students won’t do it. Simply will not.

There are two ways to deal with this type of reaction from a student. No, three. The third and least-desirable option is to simply ignore it and let it slide, as if you’d never noticed what that student was up to on your line. Since this student will often be trying to avoid your attention anyway, it’s easy enough to give her a day of supervised practice without pushing her to learn much more than she came with. This sometimes might be necessary, but shouldn’t be done lightly, and never just for your own convenience.

“It is funny to see people complain so much about a miss… There is no pressure on you, there is no fear of death or injury. We are in a friendly environment trying to improve. Some people are more interested in stroking their ego than truly improving and that’s a problem.” – Jeff Gonzales

Because these slow but accurate students usually shoot small, beautiful groups, you might be tempted to think they don’t really need your attention anyway – but they do. Meanwhile, don’t let a small group size fool you into thinking this resistant student is learning well. She’s not. She’s simply practicing the things she’s already good at in a way that doesn’t risk her ego in front of others.

When you decide to reach this student and help her move to a place where she’s willing to risk looking bad in the eyes of the other students (or her own) in order to learn, you have two choices:

  1. Say something. Challenge her to do better, privately or semi-privately, as you walk down the line reading targets. Withhold any positive comment about her group size or shot placement, and instead focus on her shooting speed: “You’re not pushing yourself enough. You’re shooting too slowly. I’d like to see you go at least 10% faster than you went before, and I think you can do that. Speed it up!” Sometimes, this student needs an explanation of the ‘wobble zone,’ and what it means to simply accept her human limitations and press the trigger smoothly so that she can speed up. Or she may need some other quick technical tip that gives her the tools she needs to trust her shots. Give those tips to her. As much as possible, as you talk with her, avoid giving her an ego boost for practicing the things she’s already good at. Instead, find ways to force her ego to ride on learning the new skill. (Then be sure to praise her for doing so!)

If more than one student seems to be resistant in the same way, you can call out the group as a whole. I often do this with groups of women: “One of the things I know about groups of women is that we often don’t shoot as fast as we really can, because we’re afraid of making mistakes. Right now, that’s not okay. Right now, our goal is to get about 80% of our hits inside the area we talked about. If you’re missing more than that, you should slow down to get better hits because that’s what you need to learn right now. But if you’re already skilled enough with accuracy to hit more than that on this drill, I want you to push against your limits so you can find out where they are. You can hit faster than you’re going right now! If you’re getting perfect little groups right now, you’re going too slow and I am not impressed with that right now. Right now, it’s okay to let a few shots hit paper outside our perfect area, as long as you’re going as fast as you really can. I will be impressed when I see you speed up. Go faster!”

  1. Do something. Change up the drill to challenge this student indirectly, so that her ego will rest on her speed instead of on her group size – or it will rest on her speed as well as her group size. For this, I’m a big fan of a series of shooting exercises I call the Speed Up / Concentration Drill, learned from Marty Hayes at the Firearms Academy of Seattle. In this set of drills, students start with six rounds in each of three magazines. They begin by firing six shots, slow fire, while concentrating on the front sight and a smooth trigger press with good follow through. On command, they reload with another six rounds and are told, “If you were going 20 miles an hour before, speed up to around 35 miles an hour to fire the next six shots. You’re still going to do everything you were doing before – concentrate on the front sight, press the trigger smoothly, follow through – but you’re going to do it a little faster.” For the last magazine of six rounds, students are told to shoot as fast as they can hit: “Not as fast as you can shoot, but as fast as you can hit. You’re still going to do everything you were doing before – front sight, smooth trigger, follow through – but do it fast!” By forcing the entire line of shooters to work faster, the slow student begins to push her own speed so she can keep up with others. Make it even more powerful by recognizing and praising the students who finish fastest, so that egos ride on going faster.
“Take the risk of failure. Very little learning takes place when you succeed. Give yourself the benefit of failing. You learn when you fail. Fail magnificently!”
                           – John Farnam

There are other options that do the same thing. For example, you can take accuracy partially out of the equation by moving students closer to their targets. Or announce that it’s time to work on alternate indexes and tape up the sights. Look for things that will give her a “reason” to miss, an excuse she can use to shelter her ego as she works on her speed. This also often has the side effect of destroying the “perfect” target that’s currently slowing her down. To get the same result, you can swap used targets around between students, so that your perfect, slow shooter no longer shoots at a perfect little piece of cardboard with all the perfect tiny little pieces of tape in the perfect tiny little center, but instead has a visual that indicates some rounds have already gone outside that perfect little center. The presence of tape outside the “perfect” area indirectly gives her permission to miss a little in order to work on her speed.

Of course, sometimes this same basic problem happens the other way around: the student who prides himself on his speed at the expense of accuracy. He missed, but he was the fastest shooter on the line. For this shooter, his ego is invested in shooting super-fast, and he’s unwilling to slow down to get better hits or learn high-accuracy techniques that will help him in the long run. Give him a reason to slow down. Perhaps give him an anatomy lesson about the fist-sized human heart or tell him about the cranial hit zone that’s actually smaller than his iPhone. Put him in an uncomfortable shooting position that forces him to slow down and concentrate. Look for ways to force his ego to ride on his accuracy. When you change up drills for this shooter, try challenging him to be the slowest shooter on the line so that he can demonstrate his perfect trigger control for you.

Both the too-slow shooter and the too-fast one have something in common: they aren’t learning right now. They need information and they need a coherent understanding of what their shooting goals should be. They need to know why you want them to change it up – what’s in it for them? Learning something new is a risk, and often involves a blow to the ego. Give them a good reason to take that risk and make that change.

No matter what it looks like…

Regardless of how learning appears – whether it happens fast or slow, whether it comes with ease or takes a little more work, whether it looks like instant success or annoying failure or something in between – understanding what’s happening with different types of learning helps us do a better job as coaches and teachers. It helps us encourage and inspire our students to keep working hard when they might be tempted to give up in frustration or complacently rest on their laurels. As you work with your own students, you will soon learn to identify the different ways learning appears, and flex your teaching style to suit your students’ needs.

 

What does learning look like? Part I – Kathy Jackson

From our very first contact with our students to the last, we should work to give them an understanding of what learning looks like. This is crucial for helping students keep going when things seem tough. After all, to a lot of people, learning looks like failure – because by definition, the student who is learning is the one who has not already reached their goal. They’re still in process.

To help students forgive themselves for being in process, we should tell them how that process looks and explain how it can help them reach their goals. Knowing what learning looks like can be useful for us as instructors, because once we know what it looks like when our students are learning, we find it much easier to tell whether they actually are. This helps us do our jobs better, and allows us to spot-check the quality of our work throughout the day.

The type of learning that we see happening can also give us some clues for how each student needs to be coached for best improvement. A frustrated learner on the edge of an “aha!” moment may need only a word of encouragement or a suggestion to try a slight shift in strategy on the existing task, while someone who is advancing slowly may need a higher bar or a fresh challenge. There’s also a significant difference between coaching someone who has had no prior experience (and who therefore can be expected to make giant leaps in skill with relatively little effort), and coaching someone who has had a great deal of experience (whose improvements will be more incremental and often require much more effort). Knowing what to expect at different points in the learning process can help us coach our students more effectively.

So, what does learning look like?

It doesn’t take much detective work to catch the first type of learning. It’s the one learning phase that nearly everyone has experienced, and the one we most commonly expect to see and feel for ourselves when we are in the learner’s role. It is not, however, the only type of learning there is.

Learning looks like a sudden wild jump forward with almost no effort. Or sometimes, a series of wild jumps forward with very little effort. This one’s probably the most fun and it’s definitely the easiest to spot. Think of the brand-new beginner who has literally never held a handgun before. At first the shooter is tentative, maybe a little nervous. He’s wondering whether he really wants to do this thing after all. He can’t quite figure out where to put his hands and he’s not sure how the mechanics of the gun might work. But you let him know that it’s normal to feel that way and that there’s no pressure. As long as he stays safe, he can do whatever he likes and nobody will think worse of him for it. Then you show him how to hold the gun and describe how to line up the sights. He presses the trigger for the first time and turns around with a huge grin on his face. He says, “This is fun!” And so it is. A few minutes later, with just a little coaching about trigger use, he’s slowly but happily putting all his shots into a 5-inch circle at 5 yards. Smiles all around.

Just before this type of learning really starts, while the student is still a bit worried or nervous, we as coaches may need to provide reassurance and a little encouragement. But once students find their courage and are willing to try, all we really need to do is suggest what they should do and then mirror their enthusiasm while they do it. They will do the rest.

This happy, almost effortless turn of events provides a lot of reward for just a little work. It does take some effort, but the payoff in pleasure far outweighs the energy we put into it. With such a predictably high return on investment, this early part of the learning process feels so good that people easily get addicted to it. That’s why many people bounce from fresh new hobby to fresh new hobby, never really becoming the master of any one thing.

Some people expect learning to look like this at every step along the way. When it doesn’t, they falter and fumble, think themselves incompetent or incapable or unsuited for the task. They’re tempted to give up as soon as the going gets tough – not because they don’t have it in them to succeed, but because they think they don’t. Or because nobody has ever shown them what it might take for them to reach success. They don’t know what other types of learning look like. They might even believe that anything less than immediate, effortless success means they are “bad at” the task they are trying to learn, and thus there’s no point in trying.

These folks need to know that not all accomplishment comes without cost, and that it’s normal to struggle a little bit along the way to higher achievement. They need to know that learning sometimes looks more like hard, steady effort for relatively small gains.

Learning looks like hard work for small improvements. After the first big burst of progress, the learning process may look like a series of small steps forward that come only with effort. Unlike that first wild jump, later learning tends to take more work and provide less reward for the amount of energy the learner puts into it. To be more accurate, maybe we can say that the bulk of the student’s work changes from making an effort of will (“Do I really want to learn how to shoot this thing?”) into making an effort of skill (“What physical behavior do I need to change in order to reach my performance goal?”). As students progress in their abilities, the learning slope gets a little steeper and each improvement takes a little more work.

Consider the intermediate student who has a measurable goal: she wants to draw from concealment and get a good hit on a handprint-sized zone in the upper center chest at seven yards in less than two seconds. And she wants to do this reliably, every single time she tries it, all day long.

To reach this goal, the student first needs a solid dose of good instruction. What does an efficient drawstroke look like? What elements does she need to include for safety? How should she clear her cover garments? She needs information, so you provide that information and give her a good model to follow. But that’s only the beginning of her process. Now she needs to try it for herself. At first she moves slowly, making sure she has the broad outlines of the drawstroke, making sure she can get the good hits she’s after, making sure each of the elements is in place as she thinks her way through the entire procedure. You watch and make sure her practice stays clean, her technique correct, so she doesn’t engrain bad habits. Where can she eliminate wasted motion? How can she fix the mistakes that lead to added time or missed shots? You work to help her find those elements and correct them.

As she works, you’ll soon notice a pattern in her efforts.

One example of such a pattern: you might see that when she concentrates on one element of this complex skill set, other elements slip away from her. When she concentrates on bringing the gun quickly out to the target, for example, she might fail to see any part of the sights or fail to press the trigger properly. When she thinks about her trigger press and sight alignment, she moves too slowly out to target. She’s having a hard time keeping all the elements in their proper place and balance.

Or you might notice that when your student concentrates on one thing, she actually gets clumsier or slower at doing that one thing. For example, we sometimes see this happen if we spend too much time telling students how to move instead of simply telling them that they need to move. They slow down because they can’t figure out which foot to move next. The more extreme version of this can even spread to other elements. When the student thinks too much about her feet, for example, she slows down and also loses track of her muzzle direction.

Or you might notice that when your student concentrates on one element of the skill, that element improves and several other elements also fall quite nicely into place without her paying direct attention to them. We see this happen sometimes when we tell a student to concentrate on getting a good, solid firing grip on the gun while it is still in the holster, which often preps them to move smoothly throughout the remainder of the draw. Call this the golden move for instructors: finding the element that, when the student concentrates on it, actually improves not just itself but also the other elements around it.

As you watch your student work any complex skill with multiple elements, you might notice these patterns, or any of several other patterns of improvement you can work with. Each one should lead to a different emphasis in your coaching. In this sense, your skill as a coach will be directly related to your skill as an observer.

The challenge for your student is that she will need to perform many different elements in the right way and in the right order before she can reach her overall goal. This is another place where your skill as a coach comes into play. You must decide which errors you should draw to your student’s attention right away, which errors you will address later, and (because life is not perfect and you have a limited time with each student) which errors you must leave for her to work out on her own during later practice.

Think of the process you use to decide which errors to correct immediately as something like medical triage:

  • Safety Errors. Some errors (particularly those related to safety) would be catastrophic if left uncorrected. These you must address at once no matter what else is going on.
  • Critical Errors. Some errors (such as failing to press the trigger correctly) will very likely stop her from reaching her goal, regardless of what else she is doing right. Correct these more significant errors one at a time, as soon as you reasonably can, because they are a decisive factor in her success.
  • Non-Critical Errors. Some errors may affect her efficiency or consistency, without having a strong impact on her ability to reach the immediate goal. You may choose to set these errors aside to work on at a later time, or start tackling them one by one after the more significant errors are fixed.

Your decision to temporarily disregard minor errors frees your student to focus on the factors that keep her safe, and to make changes that will have the biggest impact on her shooting development. After she has corrected (or at least learned how to correct) the big-picture errors, you can shift your own focus to help your student identify the smaller issues that she should work on.  

As a rule, good coaches suggest that students change only one thing at a time. There is one exception: if your student is doing two things that are unsafe, you must address both of those things immediately. For example, if she is pointing the gun at her leg with her finger on the trigger, it is not enough to tell her only to point the gun elsewhere, or only keep her finger off the trigger. Even if changing two things at once confuses her, she cannot safely work on anything else until she takes care of both these problems. She must make both of the needed changes even if changing two things at once confuses her. You cannot allow her to fix one thing while ignoring the other, because that would be unsafe. And this is true no matter what other new ideas she’s trying to process.  

If you see or even suspect that correcting the safety issues in tandem will not get your student to a place where she can work without posing a risk to herself or others, do not allow her to work with a functional gun. Instead, have her learn the skills with a dummy gun, or some other type of gun-shaped object that could never under any circumstances launch a bullet. Allow her to use a working firearm only after she has used the non-functional one to smooth away her confusion and her existing bad habits. Then make sure she also gets a few dry runs with the real gun before loading it for live-fire work.

Safety factors aside, suggest only one change at a time for students who are in the incremental phase of learning. Make sure your students get enough repetitions to see how each change improves their performance before you suggest the next one.

When making many small improvements toward a big goal, students often feel discouraged because it often feels as though nothing is changing at all, or as though things are not changing quickly enough. The student can feel like she’s driving along an endless highway, with the high mountains of her goal far off in the distance and seeming never to get closer no matter how many miles pass under the wheels. To work around this, try giving the student a series of smaller goals that she can reach more easily. As she reaches each small milestone, she can see and feel that she’s still making progress toward the larger one. The smaller goals function just as the mile markers along a highway let a driver know she is drawing closer to mountains that are so far in the distance that the scenery barely shifts as she drives.

For example, if the student’s eventual goal is to make that two-second draw from concealment with a good handprint-sized group at seven yards, you may want to start out with a three-second par time. Or you may try moving the target a little closer – five yards rather than seven. You can increase the difficulty once your student has met the easier standard.

Be sure to help your student celebrate each milestone before you drive on to the next. Few things are more discouraging than to conquer a challenge that we find difficult, only to have someone else imply that it wasn’t much of a challenge and not worth paying any attention to because there’s still more work to do. So acknowledge, even celebrate, each milestone along the way. In this way you can keep your student engaged and working hard to improve even when she might feel discouraged about her progress toward the overall goal.

“Thank you Mario! But our princess is in another castle!” – popular video game

This series of small, measurable improvements toward a larger goal definitely looks like learning from our perspective. But it’s not the only thing we might see while our students are learning.

Managing Online Conflict – Kathy Jackson

“Never read the comments.” This has become such a truism that it’s almost ridiculous to say anything about it. However, there are still online spaces where it is safe, and even enjoyable, to talk freely about difficult issues with people on the other side of the screen. How does that happen?

First, let me flourish some credentials on the subject. In one form or another, I have been moderating online discussions since at least 1998. That was the year that I joined an email list for the first time. On that first list, we had around seventy members, sometimes as many as a hundred. Group members sent about a hundred long messages to the list every day, so it was quite busy for the era. The topic was Christian theology, a contentious subject if ever there was one. And yet group members managed to maintain decorum on the list for the most part – at least, they did so as long as we moderators did our jobs well.

Fast forward a few years and I found myself hanging out in IRC channels. For those who never participated or don’t remember, IRC was (and for all I know still is) a way to chat with other people in real time. As a regular participant in a handful of channels I soon found myself working in the role of moderator. Moderating real-time discussions among anonymous strangers turned out to be quite different from trying to keep long form email conversations among known group members from running off the rails. There were a few commonalities, however. We found that intelligent and thoughtful people would stick around in a well-run forum, but would quickly vanish at the first sign of trolls. Trolls, however, didn’t mind and in fact enjoyed sharing the channel with those same thoughtful and intelligent people – at least until they ran the good people off. When we failed to enforce our mutually agreed-upon rules, it would not be long until there was nobody left to talk to in the channel except jerks and idiots. This did not create a pleasant online experience for any of us. On the other hand, when we did set boundaries and enforce them ruthlessly, that generally led to good people sticking around and not-so-good people behaving better than their unregulated natures would otherwise have done. We were able to have genuine, enjoyable interactions with a wide spectrum of real people in real time. That’s a win.

Since 2000 or thereabouts, I have participated in many different firearms discussion bulletin boards, first as a member and then later as a moderator. I worked as a moderator on The High Road, a relatively busy forum, for roughly seven years before I walked away from it. I’m still a moderator on The Firing Line where I have been a member since 2000 and a moderator since 2007. As before, I found that when the technology changed, so did the techniques a moderator needed to use in order to keep the good people engaged and the less-helpful members quiescent. But as before, I found that the core principles remained the same regardless of how the technology changed.

In 2011, I started my own blog for the first time. Felt a little silly to be so late starting a blog when I’d been relatively early with most other forms of online interaction, but there we have it. Until that time, my Cornered Cat pages were relatively static and offered no user interactions. Moderating the blog comments wasn’t a big shift from moderating forum comments, though I noticed that the core principles became even more noticeable in “my” space than they were in more-public spaces such as bulletin boards that belonged to everyone and to no one.

Like almost everyone else in 2015, I have a personal Facebook account, which provides lots of opportunities to hone my skills at managing online conflict. As a small business owner, I also run several public and private pages linked with my firearms education and training business. Facebook is an odd chimera, almost a return to the days in the wilds of IRC real-time chat, but with elements similar to bulletin boards as well. The format encourages brevity to the point of thoughtlessness, and it’s difficult to return to an older conversation to add new information to it. For this reason, it’s easy to chatter in quick and simple ways, but difficult to engage in meaningful discussion – and risky to bring up tough subjects. Unlike earlier technologies there’s very little transparency to what you might be doing as the moderator. You can hide bits of the public conversation from yourself, but there’s always a question as to whether you’re successfully hiding it from the audience at large. This makes it even more important to manage the conversation proactively rather than simply using technological tools to sweep conflicts out of sight.

Still, the core techniques that help keep conversations running smoothly along, that allow good people to connect with each other while keeping less helpful voices muted, remain about the same on Facebook as they were on earlier technologies. I suppose that tomorrow or the next day, there will be some new way to interact, and we will all abandon Facebook in favor of that form of interaction. When we do, the same principles and concepts that make interaction pleasant now can help us meet those new challenges as well.

Here’s what I’ve learned over the years.

Own your space. Regardless of the form or the forum, when you’re partly or entirely responsible to keep the conversations pleasant, the first step is simply to own that space and be up front that you own it. Be courageous enough to meet your responsibility boldly, and don’t expect anyone else to sweep up the mess when there is one.

What about shared spaces? If moderating a space is a responsibility you share with others, you will usually want to talk to those others behind the scenes to be sure you’re all on the same page before you act. This isn’t always an option, however. Realize that sometimes you will need to act boldly and immediately, without taking time to consult with others. Be prepared to do that, and be prepared to publicly support them when they do likewise, even if the specific action they take isn’t one you yourself would have taken. As much as is humanly possible, work out your differences with other moderators behind the scenes and present a united face in public.

Set clear expectations. This can be done explicitly and up-front, when members first join your group, as is generally done on bulletin boards and email lists. Or it can be done implicitly and in line with the group conversation, as generally happens on Facebook. In either case, most people appreciate knowing what’s expected of them in online spaces, and appreciate knowing what they can expect from others.

Frame expectations positively. People don’t always appreciate being told what to do, but they don’t mind it nearly as much as they mind being told what not to do. Especially after they’ve already done it.

Reinforce expectations when needed. “Quick reminder: please treat others gently in this space. If you have a personal problem with someone else, contact them privately to work it out. Thanks.”

Be part of the conversation. As moderator, it sometimes feels awkward to join in the general conversation. The temptation is to stay out of it, and only step in if there’s a problem. Counterintuitively, this is a much more difficult way to manage online spaces. The easier way to do things is to happily join in the conversation so you can steer it where you believe it can most fruitfully go, and so that you can quietly redirect small conflicts before they become messy problems.

Gently intervene early. Start potentially-contentious conversations only when you have time to babysit the resulting discussion, at least for the first little while. No matter what the venue, the rule is that light interventions early on usually prevent needing to take drastic measures later. The first few responses really set the tone for everything that follows, so watch the first responses carefully and make gentle course corrections as early as possible if the conversation looks likely to take an ugly turn. This becomes easier as you become more familiar with your audience and their particular hot buttons.

Assume goodwill. When the conversation really gets going, it’s easy to begin assigning motives to the other participants. Maybe the person on the other side of the screen is actually stupid and evil. Maybe they’re drunk. Maybe they’re trolling and trying to get a rise out of you. Maybe this, maybe that. Instead of playing that game, try assuming that questions are simply questions (answer them), that arguments are genuine attempts to reach the truth (join them in looking for it), that disagreements are nothing more than evidence of separate minds approaching problems in different ways (enjoy figuring out how other people’s thought processes work). When you do spot a specific behavior that needs to be corrected, focus on the behavior itself as much as possible. After all, it’s not your job to solve their psychological problems or get them into an AA meeting; it’s simply to keep your online space a pleasant place for people to interact.  

Praise good behavior. Call people out when they say something well or when they keep the peace through a potentially-upsetting conversation. Praise the good stuff both generally and specifically: “I love it when people have such thoughtful conversations in my forum!” and “John, you did a great job with Sue’s question. Thanks for sharing your expertise on that one.”

Use private channels appropriately. Some conversations shouldn’t be for public consumption. My rule of thumb is that I prefer to contact people in private whenever the conversation becomes more about monkey-brain issues than about purely logical ones. We can proactively make human connections and build bridges in both public and private conversations, but if we need to repair a broken bridge, that’s almost always more easily done in private. Along the same lines, if someone does or says something praiseworthy, tell them so in public! But if someone needs to be corrected or reprimanded in some way, that’s best done in private.

Remember that’s a human. It’s easy to get caught up in proving some logical point, in winning an argument, in being right and making sure everyone knows it. It’s easy to forget that there’s a living, breathing, feeling human being on the other side of the impersonal computer screen. Before posting your comments, especially when you’re playing the role of moderator and know that your words will have special weight, always look them over for potential hurt feelings and other monkey-brain issues. Can you sweeten your words while still making your point?

Make human connections. Especially on Facebook and other social media, it’s surprisingly easy to forget that people we know in real life are watching our interactions. One simple way to redirect a conversation that’s getting too heated: introduce your friends to each other. (“Steve, this is Mary. I’ve known her since we were in college together. She’s the one who introduced me to my husband. Mary, this is Steve. He’s a friend I met on my last job. I’m glad you’re finally having the chance to meet online and I hope you’ll be kind to each other on my page.”) A quiet reminder that both of them are important to you and that you do expect people to play nicely in your space never hurts.

Provide an out. Sometimes, the conversation makes it apparent that one person is objectively right and the other, objectively wrong. When you’re the one in the right or the one moderating the space, actively work to provide a gracious way for the person in the wrong to back down. You’ll appreciate it when they do likewise for you when it’s your turn to be wrong.

Admit it when you’re wrong. When it’s your turn to be wrong, admit it. Your monkey brain will tell you that admitting your mistakes will make you look weak. But you know that is not true. You lose respect when you behave unreasonably, but you gain respect when you gracefully make room for someone else to be right. You gain respect when you back away from an untenable position. You gain respect by being more committed to finding the truth than you are to playing monkey games.

Apologize gracefully. When you’ve been a jerk, say so. Your monkey brain will tell you that an apology will make you look weak. But you know that is not true. You lose respect when you treat others disrespectfully, but you gain that respect back, and more, when you own up to your mistake and strive to do better in future. Cultivate the art of apologizing gracefully. (Script: “I’m sorry for <specific act>. This is wrong because <specific reason>. In the future, I will <specific, positive replacement behavior>. Will you forgive me?”) When you make a mistake, own it. Own your entire mistake, not just part of it. Own only the mistake you actually made; don’t apologize for stuff you didn’t actually do. And never ruin an apology with an excuse.

Emphasize common ground. Especially on contentious topics, it’s a good idea to consciously seek out and emphasize the things you have in common with other participants. For example, one of my personal hot button topics is gun control. I’m against it, in all its forms. When I engage in conversation with someone who wants some new law or restriction on legal firearms, we can have a fruitful and pleasant interaction if we start by agreeing on what we do have in common: we both want our families and our communities to be safe. We both want to feel at ease in our daily interactions with others, and we both want a world where violence does not spiral out of control. Whenever the conversation becomes heated, we can always return to those touchstones to cool ourselves down and remember our shared goals.

Redirect toward common goals. As moderator, I can help other people find – and later, remember – their common ground and shared goals. Stepping in to remind people what they have in common can often redirect the conversation back into fruitful territory, and avoid having to use more active measures to control later misbehavior.

Focus on the human problem. Every hot-button topic contains both a human element and a monkey element. The human element is the specific issue that needs to be analyzed and perhaps solved. The monkey element is the way people feel about that issue, and all the tribal concerns that go with that. When people get into their monkey brains, they often end up flinging poo all over each other and all over the shared space, and there’s not a lot of fruitful discussion that accompanies that. So good moderators first acknowledge monkey feelings, then redirect conversations toward the human problem.   

Manage your own emotions. We readily notice when other people have gotten heated, but it’s sometimes more difficult to keep track of our own emotional temperature. Make a habit of noticing your respiration and heart rate before you post. If they’re elevated while you’re sitting at the computer, it probably wasn’t because you were doing jumping jacks while you were reading. That’s emotional excitement at work. Take a few minutes to calm down before you type anything. Better still? Sleep on it. The conversation will probably still be there in the morning.

Follow through. The specific way that you as moderator can follow through to enforce your rules and expectations will depend upon the technology, but nearly every platform has the equivalent of a ‘ban’ button. Don’t be afraid to use it. When you use that button, you are honoring the thoughtful and pleasant people who want a good online experience. Remember that trolls will gleefully interact with thoughtful people, but respectful and thoughtful people will almost always shut up and go elsewhere when trolls invade. What kind of people do you want in your space? What type of behavior do you want to reward and what type do you want to discourage? Be willing to make the hard calls.

 

Garden Club Ladies – Kathy Jackson

This article is about and for Garden Club Ladies. You almost certainly know one; perhaps she’s your mother, your aunt, your sister, your grandmother. Perhaps she’s even yourself.

When I described this demographic to a friend and asked if they were a part of her culture too, she instantly responded: “Oh, yes. The matriarchy is alive and well here.” As my friend understands, Garden Club Ladies run the world. Oh, not unassisted, of course: it also takes farmers and carpenters and plumbers and shopkeepers and investors and more, to keep the wheels of our modern culture spinning along at pace. But Garden Club Ladies run their communities, and no doubt about it.

A Garden Club Lady in America drives a luxury SUV – a four wheel drive Lexus or BMW, perhaps even a Mercedes. She’s a retired professional woman, or a lifelong housewife married to an executive or successful business owner. She uses the SUV to haul her pedigreed pup to dog shows and agility trials, or to haul hay for her horses and other pasture pets. She likes her vehicle because it has enough room to conveniently carry her golf bag to her country club, where she plays once a week with a friend before their committee meeting for the charity pro-am golf tournament. She also uses it to collect boxes of clothing for the back-to-school donation drive she organizes every fall, and of course she enjoys having enough room in the back to keep a pair of weeding gloves and a few trowels for her volunteer work at the senior center. In the spring, you’ll find her busy helping the local parks get spruced up before the first big wave of tourism hits, and summer finds her watching over several of the exhibits at the county fair.

She’s a key member of the local Friends of the Public Library and other service organizations like the Elks or Kiwanis or Rotary Club. If her town has a Farmers’ Market, she was among the first to help get it organized and you’ll find her there every Tuesday morning helping to set up. One of her pets is a certified therapy dog, so on Wednesdays she’s busy at the nursing home visiting the old folks, and she spends Saturday afternoons at the public library so hesitant young learners can read out loud to her dog. She and her friends also organize meals for anyone they know who might be in trouble or in need, and they provide the endless succession of casseroles and three-bean salads that grace every potluck from one end of the country to the other.

The details might change. The Garden Club Ladies never do. They might be as young as 45 or as old as 85, but however old or young they are, they share several key characteristics:

  • They are wealthy by the standards of their communities.
  • They look wealthy: they drive luxury cars, wear expensive clothes, and like to be seen sporting the diamond tennis bracelets and other fancy jewelry they’ve amassed over the years.
  • They spend most of their waking hours in public. They are the first to arrive to set up local festivals, and the last to leave after dark when the event is over.
  • They are not young (except in their thinking).
  • They are female.

What do the Garden Club Ladies have to do with us, you wonder? I’m glad you asked! This demographic – female, older, wealthy and community-involved – is a prime victim group for muggers and home invasion robberies. They’re attractive targets for this type of crime because of their obvious wealth, their public visibility, and their age and gender.  

Despite these factors, we don’t find many Garden Club Ladies working out in crossfit gyms. The very idea of one of these women joining an MMA or Krav Maga class brings a wry smile. They’re not going to show up for a Critically Dynamic Tactical Operators Carbine class or a training evolution of Extreme Close Quarters Handgun Battle Concepts. So it’s easy to write them off as defensive students. Since Garden Club Ladies won’t take “serious” classes, we think, they can’t possibly be serious about self-defense.

It’s a rare self-defense trainer who spends a moment’s thought about getting Garden Club Ladies into class, or who works at providing any classes that might meet their needs. After all, there’s no glory in teaching 60-year-old women how to defend themselves. There’s no glory in it because no matter what you teach these women or how well you do it, they are not going to make you look good by being a beast in the MMA cage, slaughtering the opposition on the competition mat, or dominating all the USPSA events at the shooting club for the next ten years. At best, they’ll still have the bodies and minds of 60-year-old women, though they may stand a little taller and look a little more alert as they carry cookies and juice into the building where the Red Cross blood drive is being held. Where’s the glory in that?

Let’s bring this home to where I live in the firearms training world. If you’re not into firearms, or if they’re prohibited in your neck of the woods, you’ll have to translate this stuff into your own terms. All I can do is tell you a little bit about my own experiences within my own style, and let you take it from there.

The conventional wisdom is that Garden Club Ladies don’t take classes because they aren’t interested in protecting themselves, or because they don’t realize that their lifestyles put them at risk for some types of violent crime. This is not true. Garden Club Ladies experience the same low-level, back of the mind fear of violent crime that nearly all women share, and they cope with it in a variety of ways.

When Garden Club Ladies purchase handguns, their stated purpose is more often self defense than any other reason. But they’re still unlikely to take a class focused on self defense. That’s outside their culture.

Fortunately, that’s changing. Slowly, but it’s changing. It happens sometimes that a group of Garden Club Ladies decides to take a class together. As an instructor, I’ve found myself fascinated by the group dynamics that drive such classes.

For instance, Garden Club Ladies love to feed each other and those around them. Food provides a shared human experience, and it’s often how these women share their love for others. They’re sometimes uncomfortable in venues where people eat together without sharing the burden of providing at least some elements of the meal for each other. I’ve found that whenever I teach a class that includes a lot of women and I tell students to bring a sack lunch, the first GCL who hears the plan will immediately offer to organize either a potluck or a catered lunch for the class. If the plan is to provide a catered meal, that woman and several of her friends will bring homemade cookies or another dessert to share. It’s almost the first thing they want to know about a weekend class: what’s the plan for meals?

When we hear something like this, it’s tempting to believe that these women – focused on frivolities like food! – therefore cannot possibly be serious about learning the skills offered in the class. That’s not actually the dynamic at work here. What these women are doing is helping to create an event that fits into their lifestyles, that meshes with their existing values and personal images rather than clashing with them. They’re not interested in changing their entire lifestyles to accommodate self-defense, but this doesn’t mean they’re uninterested in self defense. It simply means that they’re looking for ways to make learning about self defense fit into the lifestyle they already live and love.

When we reject these efforts to make the learning experience more closely match our students’ lived experiences, we’re actually rejecting the students themselves. We’re saying that it’s not enough for Garden Club Ladies to learn how to defend themselves as the people they are; they have to instead become someone else entirely. That’s not an attractive proposition, so it’s hardly surprising when potential students aren’t much attracted to it. Instead of fighting the Garden Club Ladies’ social expectations, how much better it would be to leverage their existing culture into a powerful force to drive these students to attend good training and practice together after class.

What else helps and hinders Garden Club Ladies and their willingness to attend serious training classes? Of course, one thing that keeps these students away is the usual excuse common to all students: money and time. Let’s examine those more closely.

Garden Club Ladies have a great deal of disposable income, and they spend it freely on products and events that are important to them. We can see by the clothes they wear that they’re as willing to spend their money on themselves as on other people. These women like to feel good about their purchases, and they feel good when they buy things praised by their peer group. This is true whether those things are tangible goods they can show off, or intangibles such as donations to charity events with public recognition. When the local GCL culture decides that training in self-defense is a socially laudable endeavor, Garden Club Ladies cheerfully invest in it.

Time is a paradox for Garden Club Ladies. Retired or working part-time volunteer jobs, they usually have plenty of opportunity to arrange their schedules around important events. But because they are so involved in their communities and charity work, finding time to attend a firearms training class can be a big deal. Plans have to be made a long time in advance, and should not conflict with the Garden Club’s annual tour of homes that raises funds for cancer research or with any other big local fundraiser. (Alternatively, the class should be scheduled on a weekend that coincides with the charity event, and donate a percentage of proceeds to it. Ask a Garden Club Lady to figure out the logistics that will make that work, then stand back as she mobilizes the matriarchal army to make it so.)

When a GCL says she doesn’t have enough time or money for a training class, it means she doesn’t believe she’ll receive enough value from the event to offset her investment. This demographic does understand the worth of both money and time. They won’t waste either one on anything that doesn’t provide an equal amount of value. “Value” here is measured in social status as well as in more tangible factors such as transportation or nutrition. Keep that in mind; when someone in this demographic suggests something you might consider frivolous as an addition to the class, they’re often trying to provide more value as measured by their culture’s standard of value.

When we do get these women into classes, we’re often tempted not to take them as seriously as other students. They’re usually more social and more chatty than fits into the regimented teaching style of most defensive handgun classes. We see them talking with the students around them, visiting with each other and paying attention to each other’s needs rather than grimly focusing on their own targets. We hear them talking and laughing on the breaks, and we think maybe they aren’t taking it as seriously as they ought. Again, this isn’t quite the dynamic that’s happening here.

Some time ago, I was working with students in a women’s shooting class that had around fifteen or twenty students in it. The students were each partnered with another student who would coach them as they fired. Another instructor and I were behind the line along with other trained instructors, all of us ready to help where needed. As we watched the students work together, the other instructor turned to me and gestured toward one particularly animated pair of students. “Those girls aren’t serious!” she hissed. “They’ve been laughing this whole time. Maybe we should break them up so they’ll learn something here.” And indeed, those two students were chatty and laughing, joking about their ability to hit the target and giggling about their errors together. But what my fellow instructor didn’t know was that one of those two women had been violently assaulted just a few weeks before class. She hadn’t come to class to trade jokes with her friend; she had come for the deadly serious purpose of learning how to save her own life, as she had tearfully explained in a heart wrenching conversation we’d had a few days before class started. She and her compassionate friend were doing everything in their power to make it possible for her to learn the material without falling apart.

Instead of fighting the social dynamic, it helps to move with it and use it. By pairing the students, we improved the instructor/student ratio and had the ability to leverage the students’ social instincts to help each other. When the class becomes too chatty or too loud for some students to focus, we can use the same social dynamic in a different way by challenging students to reach a specific goal. Garden Club Ladies want reasons to root for each other and cheer each other on. Setting competitive goals often helps achieve this, and works best with partners or teams competing together. Individual competitions often fall flat because they work against the social dynamic rather than with it, but shared competitions often do the trick.

That brings us to one common accusation leveled at women’s classes in general, which may be even more tempting to apply to classes where Garden Club Ladies attend: they’re too comfortable, with standards too low and no real bar of achievement to earn. Of course, that depends more on the instructor than on any one of the students. If a class full of GCLs fails to bring out each students’ full potential, that’s a failure of instruction and not the fault of the students.

As students, Garden Club Ladies don’t want to be treated like children, don’t want anything dumbed down, don’t want to be condescended to or laughed at (who does?). They do want standards. They do want the standards to be tough and fair and achievable. They want everyone around them to experience success so that they can celebrate their success together, but they want to celebrate it as an earned success – not a sinecure, not a pat on the head of a child, not a participants’ ribbon. They want to earn recognition for skills they’ve worked hard to achieve.

Personally, I believe that if a student has invested the time and money to come to class, they’re serious students no matter what demographic they belong to. Whether they remain so … well, that’s almost entirely up to me as their instructor, and what I do to help keep them engaged with the material and learning more.

Garden Club Ladies aren’t the easiest demographic to teach. Although they aren’t couch potatoes (far from it!), they also aren’t trained athletes or experienced martial artists who understand how to move their bodies for good results in class. They’re sometimes confused by the mechanics of manipulating the gun, and they’ll talk everything over – endlessly! – if you let them. They can be frustrating students and there’s very little glory in teaching them within the macho culture of the self-defense community as it stands today.

But if you’re teaching because you want to help real people learn to protect themselves from violent crime, there’s nothing like the satisfaction that comes from working with this demographic.

And the food is usually excellent.

 

One Little Word – Kathy Jackson

There’s a sentence I don’t like to hear people use in my classes. Actually, I hate it. Hate it so much that I used to stop them from saying it.

The sentence is, “I can’t.” I can’t hit the target from here. I can’t shoot as fast as you’re asking me to shoot. I can’t picture making the choice to defend myself. I can’t…

I can’t.

“You’re not allowed to say that in my class,” I’d tell them when they said it. “It’s not allowed.” I’d say it playfully, jokingly, in a friendly way, working for the laugh. And they would laugh. And we’d go on with the lesson.

But I came to realize that I was being profoundly disrespectful when I said that. Disrespecting my student, disrespecting their learning process, disrespecting their decision to be part of my class. Disrespecting my own skill as a teacher – and my own limitations.

It was profoundly disrespectful because they weren’t lying when they said they couldn’t do whatever-it-was. They were telling the truth.

They just weren’t telling all of it.

“I can’t” is an admission of failure. It hurts. And we hate to see our students hurt. That’s why I always wanted to flatly deny the place the students found themselves when they declared, “I can’t.” It’s a horrible place to be.

Here’s the shocking news:

By adding just one little word to that hateful sentence, we can their world upside down. And our own.

“I can’t do that” is an admission of failure.

“I can’t do that … yet” is a promise of victory.

Always add the yet.

 

Injuries in Firearms Training Classes – Kathy Jackson

Had an interesting talk with a friend and colleague awhile back. This was a late-night conversation, during which I mentioned that nearly all long-term, experienced firearms trainers have had students injure themselves during their classes. That was a euphemism: I actually meant that some students have shot themselves during class. My friend was horrified and a little disbelieving.  But it’s true.
Whenever we as instructors get together to compare notes with other professionals who teach people how to work and live with firearms, it won’t be long before we realize that nearly everyone in the room has at least one horror story of their own to share. Many of those who have been doing this a long time have more than one such story.

The Commitment

As a trainer, my personal motto is, “Not on my watch!” It means I’m going to do everything in my power to stop injuries and accidents before they happen. If someone injures themselves, it will somewhere else at some other time than in one of my classes. It will not happen on my watch.

Every time I step up to teach, I’m acutely conscious of the risks we face when we handle firearms. Every class starts with a detailed safety brief. Every student signs a liability release. Every program begins with dry fire so I can see how students’ trigger fingers habitually behave and so we can fix any bad habits before we go live.

When students learn to draw from the holster, we start very slow and make sure everyone is doing things correctly, and in the proper sequence before we load the firearms. We start slowly and add speed only after students have demonstrated proficient levels of safety in slow motion. We don’t work from concealment until I’ve seen that every shooter on the line can work safely from an exposed holster.

We enforce a “hard break” – a brief rest at the low ready position to give students time to change mental gears – before allowing anyone to put their guns back into the holsters. When they do holster, I make them keep their fingers flagged away from the side of the gun so there’s little chance that the edge of the holster will force a straightened finger onto the trigger as the gun enters the holster. We use a technique that anchors the non-dominant hand out of the way, so nobody will point a gun at their own hand during the holstering process.

My assistants and I do everything in our power to slow down the action and get people doing things safely and correctly before we use live ammunition. We make sure students have built good habits before we add any speed or any stress to their work with firearms. We work hard to keep our people safe.

The Reality

Nevertheless. A great many people whom I deeply respect, who are just as cautious as I am, have had students shoot themselves during class. This has not happened because they are bad instructors, or because they are lazy, or inattentive, or unobservant. It isn’t because they are less than professional or because they don’t know what they’re doing or because they don’t know what to watch for and what to do when they see it. And I’m no smarter than these guys, no more alert, no more cautious.

It’s impossible to eliminate the risk of handling firearms. What we do is dangerous. So we don’t eliminate risk for the students. We manage it. That’s our job as instructors. – John Farnam

That’s an uncomfortable truth.

Ultimately, no matter how careful we are, no matter how many good safety procedures we put in place during class, we cannot remove every possible risk when our students are handling deadly weapons. As an experienced trainer, I’m acutely aware of that.

Learning to use a handgun safely requires an absolutely perfect, unwavering and unflawed attention to detail from both the instructor and the student. And sometimes even the best people blink.

An illustration

For those who are new to this endeavor, or who believe that it’s always possible to control everything that every student does on the line, I’d like you to watch an online video. Before you do, here’s the mental exercise I want you to perform: I want you to visualize yourself standing right next to this shooter in the ideal “range safety officer” position. That’s within close arm’s reach just behind the shooter’s strong side shoulder, where you have a good clear view of the shooter’s trigger finger and holster, and where you can easily reach the shooter’s gun hand just by reaching forward.

Starting at 0:25 and continuing through 0:28, watch only that short section of video. There’s a slow motion replay a little later where you can see every last bit of the drama in excruciating detail. But please, don’t watch the rest right away. Pause the video at 0:28 and answer the questions below based on one viewing of the section from 0:25 to 0:28 only. That’s at normal speed, the speed at which these things actually happen.

https://www.youtube.com/watch?v=zYvAxLX6OzE

Of course, we all knew a negligent discharge (ND) was coming because I just told you it would be, and because we’ve either seen the video before or at least because we read the headline before we hit “play.”

But still, even though you know the job is artificially easy for you because you could see it coming, mentally put yourself in the place of an imaginary instructor – someone standing right there, staring directly at the shooter from within close arm’s reach. Realistically, would that imaginary instructor really have the reflexes to stop this shooter’s negligent discharge before it happened?

If you were that imaginary instructor …

  • Would you have been fast enough to reach over and physically prevent him from pointing the gun at himself as soon as you saw his finger going to the trigger?
  • What if he wasn’t your only student, and if you had two or three or five other students to watch at the same time?
  • What if you were calling the range commands from a few steps farther away, rather than hovering right over his shoulder?
  • Would you have predicted this event, or seen it coming in time to stop it, if you had been working with this shooter all day, and had not seen any previous unsafe behavior from him  (especially if you also had other students to watch who had presented more of an ongoing safety concern throughout the day?)

This is why we require liability releases from our students before the shooting starts.

If you aren’t a complete control freak with an almost obsessive compulsion for range safety – while simultaneously being able to accept that some risks will always be outside your control – then being a firearms instructor isn’t the job for you.

So, it’s hopeless?

That’s originally where I intended to leave this article, on that very sobering note for instructors. But when I showed it to an early reader, he was horrified. “Do you mean, shooting accidents can never be prevented? You’re going to scare people away, they’ll give up on firearms training entirely because, because, because … well, what’s the use?”

He was right. You as the reader might very well have come to that conclusion. So let me be Little Miss Sunshine here and give you even more good news.

An ounce of prevention…

First of all, of course this ND could have been prevented. All NDs can be prevented! That’s why we call them N-for-Negligent, rather than A-for-Accidental, discharges. Negligent means someone neglected to do something they really should have done, something that would have made a difference in the outcome.

In this particular case, the shooter in that video could have avoided any hint of danger by choosing better gear. A holster that requires you to use your trigger finger for anything other than pressing the trigger is a bad design. And it certainly doesn’t pair well with a mental habit of trusting an external, mechanical safety to keep you out of trouble. (We hear that mindset expressed in the shooter’s explanation of what happened and how it happened; listen for it when you watch the entire video.) A bad gear choice does not pair at all well with complacency and a misbehaving trigger finger! So the shooter himself could have stayed safer simply by choosing better gear, by building a better safety mindset, and by having a better-behaved trigger finger.

Our imaginary instructor – who was not present in real life – may very well have stopped this ND long before the drawstroke started. As many professional trainers do, our imaginary instructor could have forbidden the use of a suboptimal, trigger-finger-activated holster during class. Or the instructor could have insisted that the student not switch from one holster type to another once the class had started. Either of those rules would have avoided the shooter’s crosswired confusion, which was caused by using two fundamentally-incompatible holster systems on the same day.

The instructor could also have insisted that the student do a large number of slow-motion repeats of a correct, safety-conscious drawstroke with the unfamiliar holster before allowing him to load his firearm. Those extra repetitions in dry fire would very likely have extinguished the bad trigger-finger behavior before it became truly dangerous.

At a more basic level, just the mere presence of an instructor, or at least of a separate videographer, would likely have eliminated the shooter’s distraction with the video recording process. Getting rid of that particular distraction may have improved the shooter’s overall attention to what he was doing with the loaded gun. That, too, would probably have increased his safety and reduced his risk.

All of the above is true. There were many ways this ND could have been derailed before someone was bleeding on the ground and well before lightning-quick reflexes were needed to avert disaster.

But what’s also true is that once those extra safety layers have been used – once the gear has been chosen, once the instructor has taught and demo’d and supervised and otherwise made the process as safe as it can humanly be made – well, at some point all those extra safety layers go away. The student loads the gun, the line goes hot, the timer starts.

At that point, the only safety layer left in place is the shooter’s own behavior. Nothing else.

The reality is, an outside human’s reflexes just aren’t fast enough to stop everything dangerous the shooter might do. That’s why, as instructors, we work hard to control all the variables we can control. It’s why we act early to extinguish behaviors that can cause trouble later on. We do it because we know that after the train goes a certain distance down the track, our outside reflexes won’t be fast enough to stop the trainwreck from happening.

The student’s dilemma

Some people might wonder, “Well, then, if an instructor cannot absolutely guarantee that I will always behave safely during class, and if they can’t fly across the range faster than a speeding bullet to stop every possible danger in my world, does the benefit of going to class really outweigh the risk?”

Yes. Yes, it does.

In the long run people always behave more safely when they know what to do than when they don’t. You, me, that guy over there – all of us are going to behave more safely when we’ve been taught how to make safe choices than when we haven’t. We’ll be safer when we’ve been encouraged to choose safer and better gear, to practice new skills in dry fire rather than with loaded guns, and to pay close attention to the details most people miss when they teach themselves. We will behave more safely when we have received good, solid, honest feedback from an outside observer than we will when we haven’t.

You’ll certainly be safer for having practiced your gunhandling skills under competent supervision on a calm day at the range than you will if you try them out for the very first time on some dark night when someone is trying to kill you.

With focused supervision from a good instructor, with careful attention to detail and multiple repetitions of the skill, we work to prevent students from doing anything unsafe during the class. Even if the students do something foolish at some point, the multiple and redundant layers of safety enforced by an observant teacher will sharply reduce the risk of injury.

How do people get hurt?

For those who would avoid firearms training class for fear of being shot by the other students, let me offer one tiny bit of cheerful news: when mishaps do happen, far more people shoot themselves unintentionally than shoot others unintentionally. This is particularly true within the confines of a good class, where an alert instructor maintains safety protocols that reduce the opportunities people have to point firearms at others.

By far the most common pattern for unintentional injuries involves a gunshot wound in the right leg or the left hand. The injury to the right leg usually consists of a stripe down the outside of the leg, directly in line with the student’s holster. It happens because the student tried to holster the gun without removing his or her finger from the trigger, with predictable results.

“Every gun owner believes that his or her gun handling is safe, regardless of how good or bad that gun handling is. This is an example of illusory superiority, a cognitive bias that causes people to overestimate their positive qualities and abilities and to underestimate their negative qualities, relative to others. It’s also known as the Lake Wobegon effect, because none of us believe we are below average.” – Karl Rehn

The injury to the left hand happens when a right-handed shooter carelessly puts the left hand directly in front of the muzzle while handling the gun – sometimes during a reload, but more often (you guessed it) while holstering the gun.

My advice: if you’re concerned about being the victim of an unintentional gunshot injury, learn everything you can about how to safely use a holster. Don’t just assume that because any fool could figure out how to drop a gun into a gun-bucket strapped to his waist, you’re good to go.

“Just go to the range and practice a lot”

Unintentional, injurious shootings happen on public ranges and on private property far more often than they happen during professional firearms training classes. There’s a reason for that.

Here’s a fun factoid. In 2013, according to the CDC (http://webappa.cdc.gov/sasweb/ncipc/nfirates2001.html), more than 16,000 Americans presented themselves at a hospital needing emergency treatment for non-fatal, unintentional gunshot wounds. That’s one person every half hour, all year long.

During that same year, approximately 800 people were killed by unintentional gunshot wounds. That’s more than two people every single day who did not need to die, people who would not have died if the person handling the gun had known how to handle it safely and had done so by practiced habit.

Learning defensive handgun skills within the confines of a good class reduces your risk of doing something stupid with any firearm, on or off the range, for the rest of your life. That’s one of the primary benefits of a good class. After all, when we have successfully engrained good, safe gunhandling skills to the point of automaticity, so that they will hold up even during the extreme stress of a life-threatening encounter, those same safe gunhandling skills will much more likely hold up during the more mundane stress of an ordinary brain fart. And it’s those everyday brain farts that hurt and kill good people.

Professional firearms instructors know that working to help people become safer and more skilled with their firearms ultimately saves lives. We know it because we have all seen radically unsafe behavior on the range by smart people who simply don’t know any better yet, and because we have all seen the radical improvement in safety consciousness that comes once people have actively been taught how to behave safely around guns.

Bittersweet truths

A well-designed class led by a skillful firearms trainer can reduce the students’ risk during their learning with the gun from unacceptably high all the way down to almost non-existent. But no matter how good we are as instructors, we can never eliminate that word almost. That’s because at some point, we have to take off the training wheels and let the students pedal the bike on their own.

No matter how dedicated and careful your instructor might be, in the end, your personal safety is your personal responsibility. It really cannot be any other way.

Understanding all the above may help us swallow this bittersweet truth, an inoculant against misplaced blame for dedicated instructors: No matter how carefully we watch over our students as they learn, we can never provide the final layer of safety for them. Ultimately, our students must do that for themselves.